***EXTENDED RETURN POLICY: We understand that during this time, many customers cannot make it to a UPS store to return their shoes and that shipments are taking longer than expected. We are extending our return policy from 30-days to 90-days during this time. Please reach out to us at email@example.com with any additional questions regarding this return policy.***
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note, shoes returned with any wear and tear, including dirt, scuffs, scratches and other signs of wear will not be refunded, exchanged, or credited and will be returned to the customer. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return label of your first purchase is for free. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com. We will be happy to help you in any issue.
*Return shipping labels are only valid for US customers, including the free return label for the first purchase.
* If you are an international customer, please contact us by email, and return your shoes to us at the address provided via the automated return confirmation email and return the shoes at your own cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible. Your satisfaction is the major priority in our business 😊.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All of our shoes are guaranteed for one year from the original purchase date for manufacturing defects. If you believe that you have a manufacturing defect, please email our Customer Service team at firstname.lastname@example.org with photos of the issue, as well as proof of purchase. After our team receives these items and we feel that your item was in fact, defective, we will happily issue either a refund or a replacement.